Comcast Strikes Again

[uclownu]

Ok, so I haven't been able to access my email account with Comcast for the last few days.
Today, I found out that my incoming email has been getting bounced back to the senders. (mind you I've had this account for about 20 years (through many name changes). I called Comcast tonight and after sitting on hold for quite a while the agent answered. I explained that I could not receive emails through Thunderbird and also could not log in through Comcast. net. After running some "tests" he came back on and said the problem must be with Thunderbird and he was going to transfer me to them. I told him, the problem wasn't Thunderbird as I couldn't log on even through the Comcast site. He said, let me run some more tests at which point we were either disconnected or he hung up, take your pick. I called back and got a very nice lady who told me my account had been suspended. No notes in the record as to why and she could find no reason. She said there were not even any notes made by the previous man I had been talking to. Makes me believe that he really did hang up. The lady re activated my account and I am up and running. I did ask to speak to a supervisor as the explanation as to why it had been suspended in the first place wasn't sufficient. She said he was on another call and wasn't available, she agreed to put me on queue to speak to him (only one supervisor on duty by the way). Needless to say that after waiting a few minutes, I was disconnected and never did get to speak to a supervisor.

The plus side, my email is working again. The minus side, I don't know why it was shut off and all incoming emails for the last 4 days have been bounced back to the senders. They probably think I'm dead. LOL